To troubleshoot Scan-to-Email errors with the Sharp MX-Copiers, you can consider the following common issues and solutions:
SMTP Settings and Configuration
Incorrect SMTP Server Settings:
Check the SMTP server address, port number, and security settings (SSL/TLS). Incorrect settings can cause connection issues.
Authentication Errors:
Verify the SMTP authentication settings. Ensure the correct username and password are entered.
Connection Timeout:
If the connection times out, increase the SMTP timeout setting in the SMTP configuration section.
SSL/TLS Issues:
If SSL or TLS is enabled, ensure that the server supports it and is properly configured. Double-check the port number, as some servers use specific ports for SSL/TLS.
Scan-to-Email Operational Errors
Large Attachments:
If the file size is too large, the email server may reject it. Consider using a smaller resolution or reducing the number of scanned pages.
Connection Test:
Use the "Connection Test" function in the SMTP settings to ensure the machine can connect to the SMTP server.
Network Connectivity:
Check the network connection. If the machine uses DHCP, ensure it has a valid IP address and correct DNS settings.
Address and Permissions
Email Address Errors:
Verify that the email address used for Scan-to-Email is correct. If the address is invalid, it could cause errors.
User Permissions:
Ensure that the user has the necessary permissions to use the Scan-to-Email function. If user authentication is enabled, confirm that the user has access rights.
Additional Troubleshooting Steps
Resending Errors:
If you need to resend a transmission, check the email logs for error messages to understand why the initial attempt failed.
POP Before SMTP:
If using "POP before SMTP," verify the POP3 server settings, port number, and authentication method.
If these steps don't resolve your issues, you might need to contact your network administrator or email service provider to check for any additional configurations or restrictions on the email server.
Kommentare